Last updated 2025-11-01
Data Protection
Data Controller
Ralam, located at 182-4, Hyeondae 2 chaapateu, Gyo 1(il)-dong, Gangreung-si, Gangwon-do, Korea, is the controller for personal data collected via the Site and client engagements. Contact: [email protected], +82-5-919-4672.
Categories of Data
We may process identity and contact data (name, email, company), communication content, technical data (IP address, browser type), cookie identifiers, and engagement data related to omnichannel support plans you inquire about.
Purposes of Processing
Data is used to respond to inquiries, deliver contracted services, improve the Site, maintain security, and—where permitted—send relevant service updates. Analytics cookies are used only with consent.
Legal Basis
Processing is based on contract performance, legitimate interests in operating our business, consent where required (e.g., non-essential cookies), and legal obligations under applicable Korean privacy law.
Retention
Contact form submissions are retained up to twenty-four months unless a client relationship continues. Contract records are retained per statutory and business requirements, typically seven years for operational records.
Third-Party Sharing
We use infrastructure and email providers under data processing terms. We do not sell personal data. Field photo deliverables may be shared with your designated distributors per your instructions.
International Transfers
Primary storage is in Korea. If tools process data abroad, we apply appropriate safeguards such as standard contractual clauses or vendor certifications where available.
Your Rights
Under the Personal Information Protection Act (PIPA), you may request access, correction, deletion, or suspension of processing. Contact [email protected]. You may lodge a complaint with the Personal Information Protection Commission.
Security Measures
We apply access controls, encrypted transport (HTTPS), and staff training. No method of transmission is completely secure; please avoid sending sensitive credentials via contact forms.
Children
The Site is not directed to individuals under fourteen. We do not knowingly collect children's data. Contact us to request deletion if you believe we have received such data.
Policy Changes
We will post updates on this page with a revised date. Significant changes affecting active clients will be communicated when appropriate.