Pickup · Seoul
Pickup Window Optimization Pack
Click-and-collect staging, signage, and messaging alignment for high-volume pickup counters.
- Duration
- 3 weeks
- Format
- On-site + playbook
- Sync level
- Coordinated
- From
- ₩4,100,000
Overview
Designed for retailers scaling pickup lanes. Ralam maps customer flow, installs temporary wayfinding, and aligns counter scripts with your promo calendar so staff messages match what shoppers saw online.
Inclusions
- — Pickup lane flow sketch
- — Counter script cards (KR / EN)
- — Staging zone labeling kit
- — QR-linked order status signage
- — Staff shadowing session (2 shifts)
- — Mystery pickup audit (10 orders)
- — Handoff checklist for store managers
Outcomes
- Reduced counter confusion incidents
- Aligned pickup messaging with digital promos
- Documented SOP for new staff